Resident Service Coordinator

US-MD-Silver Spring
Type
Full-Time
# Positions
1
Units
1387
Experience (Years)
2
Category
*Property Management - Office/Leasing

Overview

Discover the difference.  Discover Home.

 

That isn’t just our company’s tagline but the words we live by each and every day we go to work. 

 

Discover the difference.

 

Come join the Home Team and discover what it’s like to work for a company that offers a quality product you can believe in, a group of employees who share a passion for customer service, and the chance to learn and grow.  We can offer you the opportunity to dream big, grow your career, make a difference, do the right thing and be rewarded.

 

We currently have an opportunity for a Bilingual Resident Service Coordinator at Peppertree Farms Apartments, a 879-unit apartment community located in Silver Spring, MD.  The Resident Service Coordinator acts as the first point of contact for residents needing our maintenance services, allowing you the opportunity to build relationships with our residents and our service team.  Successful Resident Service Coordinators have come from retail, customer service, and hospitality backgrounds.

Responsibilities

As a Resident Service Coordinator, you will:

  • Answer a dedicated maintenance telephone line and process service requests as needed.
  • Manage the lease renewal process
  • Coordinate resident activties/concerns
  • Assist with managing office staff as needed
  • Download service requests taken by our contact center into MRI and distribute to the maintenance team as needed.
  • Maintain key log by checking keys in and out for vendors, while maintaining a schedule for following up on vendor’s work.
  • Effectively handle and resolve escalated resident concerns.

Qualifications

  • Strong customer service skills and experience.
  • Excellent communication skills and the ability to manage multiple tasks.
  • Must be able to work a flexible schedule, including alternating weekends and some evening hours due to resident events and extended office hours.
  • Must have a good working knowledge of MS Word and Excel.
  • Must be fluent in English and Spanish

 

Discover Home.

 

It’s no secret that for most of us, we spend more time at work than we do at home.  This is the exact reason why we do our best every day to create a friendly environment where you can come to work hard and be a part of the Home Team.  Home Properties offers a wide range of benefits, sharing the costs with employees for some benefits, while it pays 100% of the cost for many others. Our comprehensive benefits package includes:

  • Medical, Vision, Prescription, and Dental insurance, and other benefits that include Disability and Life Insurance
  • Vacation Time & Holidays
  • Paid Time Off
  • Bonus Incentives
  • 401(k) with Employer Match
  • Apartment Discount

 

Join the Home Team and work with an extraordinary company our employees are proud to call Home

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