Resident Service Coordinator

US-MD-Ellicott City
Type
Full-Time
# Positions
1
Units
858
Experience (Years)
2
Category
*Property Management - Office/Leasing

Overview

Discover the Difference.  Discover Home.

 

That isn’t just our company’s tagline but the words we live by each and every day we go to work. 

 

Discover the difference.

 

Come join the Home Team and discover what it’s like to work for a company that offers a quality product you can believe in, a group of employees who share a passion for customer service, and the chance to learn and grow.  We can offer you the opportunity to dream big, grow your career, make a difference, do the right thing and be rewarded.

 

We currently have an opportunity for a Resident Service Coordinator at Charleston Place a 858-unit apartment community located in Ellicott City, Maryland.  

 

The Resident Service Coordinator is the face of Home Properties, acting as the first point of contact for residents, allowing you the opportunity to build relationships with our residents. You must be able to establish rapport with our residents, providing outstanding customer service.  Successful Resident Service Coordinators have come from retail, customer service, and hospitality backgrounds. 

Responsibilities

As a Resident Service Coordinator, you will:

  • Answer incoming phone calls, take resident complaints, coordinate work orders with the service department, and assist with leasing as needed
  • Effectively handle and resolve escalated resident concerns
  • Plan resident functions
  • Update the property’s website and social media with events and leasing specials
  • Process lease renewals by accurately completing all related paper work
  • Create resident files, including all related paperwork and documentation

Qualifications

  • Strong customer service skills and experience.
  • Excellent communication skills and the ability to manage multiple tasks
  • Must be able to work every other weekend, and some evening hours due to resident events and extended office hours
  • Must have a good working knowledge of MS Word and Excel and the internet
  • Prior bookkeeping experience is helpful

 

Discover Home.

 

It’s no secret that for most of us, we spend more time at work than we do at home.  This is the exact reason why we do our best every day to create a friendly environment where you can come to work hard and be a part of the Home Team.  Home Properties offers a wide range of benefits, sharing the costs with employees for some benefits, while it pays 100% of the cost for many others. Our comprehensive benefits package includes:

 

  • Medical, Vision, Prescription, and Dental insurance, and other benefits that include Disability and Life Insurance
  • Vacation Time & Holidays
  • Paid Time Off
  • Bonus Incentives
  • 401(k) with Employer Match
  • Apartment Discount

 

Join the Home Team and work with an extraordinary company our employees are proud to call Home

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

Connect With Us!

Not ready to apply? Connect with us for general consideration.